P-Card Fraud Protection
IMPACT STORYCriminal fraud activity, reliance on IT and third-party suppliers for a solution, uncertainty and intense corporate and client pressure. These were the real emotions and challenges around a story of purchase card fraud and how it rapidly turned into a narrative of an industry-leading product with lasting differentiation that drove new customer growth.
Challenge
- Industry was experiencing a significant increase in fraudulent activity targeting purchase card products
- Losses were increasing exponentially in a rapid time frame and business was calling into question fundamental product viability due to corporate exposure (product was the most profitable in portfolio)
- Business’ clients began noticing fraudulent transactions appearing on invoices and dissatisfaction was reaching a pandemic level
Solution
- Innovated industry-leading solution with advanced security analytics/controls resulting in 99% risk reduction by re-designing product, building proprietary application, and partnering with cross-industry stakeholders to identify and influence trends.
Project Outcomes
Cost Savings
Revenue Growth
Customer Experience
Prospect Acquisition
Market Leadership
Expertise
The following proficiencies were used in this project:
Advanced Analytics
Advanced Analytics
Engage our data scientists to unearth revelations within the data sets that reside within your systems. Develop models and analytical tools to enhance your decision making and client value.
Business Discipline
Process Modernization
Process Modernization
Layer technology over processes to rapidly develop sustained service level improvements via cutting-edge tools such as robotic automation, optical character recognition, work flow, customer relationship management, etc.
Digital Discipline
App Development
App Development
Accelerate development of bespoke applications and web experiences to enhance employee efficiency and/or supplier and customer value.
Digital Discipline
Design
Design
Craft logos, websites, marketing materials and apps with a deliberate focus on strategic planning and skillful execution to attract, retain, and provoke a response from the audience.
Creative Discipline
Marketing Strategy
Marketing Strategy
Dissect client needs, assess market opportunities, design targeted products/services, create client loyalty initiatives, build portfolio analyses tools, and craft compelling value propositions.
Business Discipline
Key Stats
%
Year-over-year risk reduction
%
Annual risk exposure over 5 years
Industry-Leading Product
What Was Done
Data Analysis
Expediently gathered and analyzed quantitative data and engaged in field studies (empirical) to determine nature of fraudulent activities and associated behaviours.
Quick Action
Instituted rapid interim controls within business and in partnership with third-party suppliers to reduce risk exposure and immediately mitigate losses.
New Technology
Rapidly designed and prototyped industry-leading fraud detection technology by algorithmically establishing “digital fingerprint” to compare to normalized purchase patterns.
Product Development
Parallel product development work stream was established to redesign in-card technology to add counterfeit prevention technologies in timely and cost efficient manner.
Marketing Initiative
Product rebranding initiative was completed to convert business challenge into catalyst for product differentiation and market leadership.
