Prowess + Experience + Insight + Speed = a wonderful thing.
Digital tech experts, veteran business savvy, data scientists, fresh perspectives and rapid ingenuity are our speciality. We employ a variety of analytical methodologies and frameworks combined with technological tools to reinvent for you and your customers.
INSIGHTS + METRICS DIGITIZATION
Aggregate data from key touch points to provide critical insights and a real-time panoramic view of performance and service levels at business, team, and client levels.
Create insights dashboards that intuitively showcase key performance indicators, while equipping teams with real-time visibility to follow-up tasks, work-on-the-go, and upcoming workload, to improve the client experience.
Layer technology over processes to rapidly develop sustained service level improvements via cutting-edge tools such as robotic automation, optical character recognition, work flow, customer relationship management, etc.
App Development (Web + Mobile)
Accelerate development of bespoke applications and web experiences to enhance employee efficiency and/or supplier and customer value.
Tap digital tools for instant access to direct and indirect spend, tracking to forecast, and multiple layers of dissection to develop winning negotiation strategies and increased revenue.
Leverage lean and six sigma expertise to reduce cycle time and improve service levels.
Engage our data scientists to unearth revelations within the data sets that reside within your systems. Develop models and analytical tools to enhance your decision making and client value.
Develop and manage project frameworks and teams from operational changes to business integrations.
Gauge operational capabilities, employee incentives, and build robust foundational components to measure, manage, and enhance performance.
Dissect client needs, assess market opportunities, design targeted products/services, create client loyalty initiatives, build portfolio analyses tools, and craft compelling value propositions.
Customer Experience Strategy
Measure and enhance the entire customer journey and deploy tools and strategies to improve client loyalty, growth, and advocacy.
Define robust commercial strategies, establish critical operating rhythms, and construct tools to optimize client retention and prospect acquisition.
Assess business models and rapidly build strategies focused on key improvement areas to improve client retention and accelerate growth.
Design (Web + Print + Apps)
Craft logos, websites, marketing materials and apps with a deliberate focus on strategic planning and skillful execution to attract, retain, and provoke a response from the audience.
Develop corporate and product personalities that meticulously consider the market, competitors, short and long-term goals to present an intentional, unique, and compelling image.
Tailor press releases, corporate presentations, advertisements and general communications via a thorough and yet efficient process that ensures every word is meaningful and conveys your distinct value.